Questions and Answers

Can I use the card issued by PJSC "Kreditprombank"Могу ли я воспользоваться карточкой, эмитированной ПАО «Кредитпромбанк» abroad?
Yes, since all the cards issued by the Bank are international once. Irrespective of the currency your card account is opened in, you can pay with your card abroad and receive cash in the currency of the country where you stay.

I have Visa card issued by Kreditprombank. I pay with it in the other state in the currency of that state. What is the rate to convert local currency into the currency of my card account?
Local currency convert into the currency of interbank accounts (euro for euro zone, dollars USD for other countries, Hryvnia for Ukraine) will be done at the rate set by payment systems at the date of certain operation processing in payment system. In case card account currency differs from the currency of interbank accounts, PJSC “Kreditprombank” will convert currency of transaction amount into the card account currency at the rate set in Kreditprombank especially for operations with payment cards on the current day.

What to do if I lost my card?
Если If you lost your card (of it was stolen from you) immediately inform Kreditprombank by telephone number available for 24 hours (044) 490-72-24 and require to block your card.

What to do if somebody paid for goods/services by my card without my permission in Internet?
In that case you need to fill in claim application. You can do it in any outlet of Kreditprombank. On the fact of unauthorized write off investigations will take place. If the will be conformation of the fact of illegal use of your card, the money funds will be returned on your account. The term of claim proceeding - 45 calendar days. Since the number of the card is familiar to the third parties who can use the card again, the card needs to be reissued.

What is the validity term of international payment cards?
In Kreditprombank you can be provided with the payment card for the term up to 2 years afterwards the cars is reissued for the next term.

What to do if the validity term is over but there are still money cards?
In this case you need to visit Kreditprombank outlet, in which you are served to reissue the payment card for the new validity term. It will be issued to the same card account, in other words your money will be available on new payment card.

How much time does it need to activate the service “mobile Kreditprombank” after signing all necessary bank documents?
The service is active since the next bank day.